Effective Date: July 28, 2024
At Vision Protective Wear, we are committed to ensuring your satisfaction with our blue light blocking glasses. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.
Business Name: Vision Protective Wear
Website: VisionProtectiveWear.com
Contact Email: [email protected]
Business Address: 225 Ambleton, Calgary, Canada
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number, the reason for the return, and any relevant photos if the product is defective or damaged.
- Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- Shipping: Pack the product securely in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package. You are responsible for the cost of return shipping, unless the product is defective or damaged upon arrival.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item, except in cases where the product is defective or damaged upon receipt.
- Non-Refundable Costs: Shipping and handling charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
4. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. Please note the following details:
- Inspection: We will inspect the returned item to ensure it meets the return eligibility criteria.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed and appear in your account.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned damaged, missing parts, or not in its original condition due to reasons not attributable to our error).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order details and a description of the issue.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Products that have been used or are not in their original condition
7. Contact Information
For any questions or concerns about your return or refund, please contact our customer support team at:
Vision Protective Wear
Email: [email protected]
Address: 225 Ambleton, Calgary, Canada
We are committed to providing you with high-quality products and excellent customer service. If you have any issues with your purchase, please do not hesitate to reach out to us. Your satisfaction is our priority.